Shipping & Returns
Shipping Information
At Back to the Ocean, we strive to ensure that your travel essentials reach you promptly, so you can embark on your next adventure without delay.
- USA Shipping: We offer fast and reliable shipping within the United States. Your order will typically arrive within 3 to 5 business days.
- International Shipping: For our international customers, delivery times range from 7 to 15 business days, depending on your location. Please note that customs processing times may vary, which could affect the delivery schedule.
Once your order is shipped, you will receive a confirmation email with tracking information, so you can monitor your package's journey to your doorstep.
Returns & Exchanges
Your satisfaction is our top priority at Back to the Ocean. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return process.
- Return Policy: You may return any unused and unopened items within 30 days of receipt for a full refund or exchange. The items must be in their original condition and packaging.
- Return Process: To initiate a return, please contact our customer service team. We will provide you with instructions on how to send back your items. Please note that return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.
- Refunds: Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
If you have any questions or need further assistance, our customer service team is here to help you every step of the way.