FAQs

Welcome to our FAQ page! Here you'll find answers to some of the most common questions about shopping with Back to the Ocean. If you have any additional questions, feel free to contact our customer service team.

1. What products do you offer?
We specialize in high-quality travel products designed to enhance your outdoor adventures. Our range includes camping gear, travel accessories, portable gadgets, and much more.

2. Where do you ship to?
We offer shipping to most countries worldwide. We provide fast shipping within the USA and international shipping to various locations. Please note that delivery times may vary depending on your location.

3. How long does shipping take?

  • USA Shipping: 3 to 5 business days.
  • International Shipping: 7 to 15 business days, depending on your location. Customs processing times may affect delivery schedules.

4. How can I track my order?
Once your order is shipped, you'll receive an email with a tracking number and a link to monitor the status of your delivery.

5. What is your return policy?
We accept returns for unused and unopened items within 30 days of receipt. Items must be returned in their original condition and packaging for a full refund or exchange.

6. How do I initiate a return?
To start a return, please contact our customer service team, and we'll guide you through the process. Return shipping costs are the responsibility of the customer unless the product is defective or we made an error with your order.

7. Do you offer exchanges?
Yes, we offer exchanges for items returned within 30 days, provided they are in unused and unopened condition. If you need a different size, color, or product, please contact us for assistance.

8. Can I cancel or modify my order after it’s been placed?
Orders can be modified or canceled before they are shipped. Please contact us as soon as possible if you need to make changes to your order. Once an order has been shipped, we are unable to modify or cancel it.

9. How can I contact customer service?
You can reach our customer service team through the contact form on our website. We are here to assist you with any questions or concerns you may have.

We hope this FAQ page has helped answer your questions. Thank you for choosing Back to the Ocean for your travel needs!